Customized Call Routing specific to your Business
Our Contact Center Solutions help businesses meet and exceeds the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large contact center with multiple sites, or are simply looking for a more efficient way of sharing calls amongst a team, we have the solutions you need to manage and grow your business. Our PBX can accommodate any kind of call flow that your business requires.
Why Choose us
Increase contact ratio of your call center by 10 times, Our predictive dialer solutions are Effective for any lead generation process.
Greet your callers with a welcome audio or build a complex IVR system. This Phone system will always work on cloud on your behalf
Advertise your products to millions out there via recorded message, Connect with interested prospects realtime and close deals
We build Fully Customized complex call queues to meet your business demands. However complex your call routes are, we implement them
Tutorials on VICIdial
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Monitor your VICIdial Server with ViciNOC
What is ViciNOC? ViciNOC is a stand-alone companion piece designed to compliment the popular ViciDial Open Source Call Center. The core objective of ViciNOC is to give IT staff the tools they need to properly and proactively manage their ViciDial server and network environment. The software used and its implementation is a best of breed
June 17, 2024 -
What is VICidial Predictive Dialer
What is VICIdial: VICIdial is an Open Source project which is also a full fledged software to run any kind of Telephony Campaigns for marketing or general communications. It has disrupted the Telecom Hardware Industries as the same functionalities can be attained from a cheap hardware and a free software. What is VICidial (Technical Answer):
June 17, 2024 -
Download VICIdial Predictive Dialer ISO with Installation Instructions PDF
This tutorial provides the information on where to download VICIdial Predictive Dialer ISO and Installation Instructions PDF. VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well. There are currently over 4,000 installations
June 17, 2024 -
Configure Outgoing Mail Server for Google Apps in Vtiger CRM 7
This article provides you step by step method to successfully configure outgoing mail server for Google Apps in your Vtiger 7. The general error you will find while adding an outgoing Email Server” is “mail could not be sent to the admin user. please check the admin emailid/server settings”. This error could be a pain
June 17, 2024 -
Different Types of Call Center Dialers
This article gives a glimpse of what a Call Center Dialer is and why it is used in Call Centers, an introduction to various types of Dialers : Manual Dialing, Preview Dialing, Predictive Dialing, Power Dialling and Progressive Dialing including the advantages and dis-advantages of each type. What is a Dialer? Dialer is an application
June 17, 2024 -
How to login as an agent in an inbound campaign in VICIdial and answer calls
This tutorial provides step by step methods to login as an agent in an Inbound campaign and manage the incoming calls in VICIdial. In an actual campaign scenario, an agent needs to be fully trained to access their agent UI. They need to have complete information on different parts of their agent UI to get
June 17, 2024 -
Transfer or Delete Call recordings from VICIdial and Goautodial
In this tutorial, I will explain you the steps to manage and delete your voice recordings in VICIdial and Goautodial server. You must check your server disk storage at random times and when they are full, you will need to transfer or delete the recordings for the proper functioning of VICIdial or Goautodial server. Click
July 15, 2017 -
Default admin, root and database passwords of fresh VICIdial
This articles will educate you about the default admin, root and database passwords of fresh VICIdial instance. The default login/password for the ViciDial Admin web page is 6666/1234. You can log in to admin area from a web browser by pointing to your server IP. The default root login for the machine is ‘vicidial’. However, if
June 17, 2024
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